A 42-branch bank in Indiana recently worked with UniLink for a complete front counter (teller) capture hardware installation. The Jack Henry Vertex user purchased 150 Burroughs Elite check scanners and 150 Burroughs ReceiptNOW printers to distribute to their various branch locations! The bank considered a teller capture conversion after attending UniLink's informational webinar: Discover the Benefits of Front Counter Capture Solutions back in June.
The customer collaborated with UniLink because of the company's "customer-first" attitude. After a vendor neutral product consultation, UniLink provided evaluation units from different manufacturers, allowing the customer to make the best informed decision before placing the order.
A loyal customer for several years, the bank also works with UniLink to purchase remote deposit capture equipment via the UniLink eCommerce platform. UniLink's website allows the bank to place orders and submit repair tickets quickly and easily. The eCommerce platform allows customers to bill and ship to any location, assign a PO number to any order, and maintain a complete order and repair history that can be exported into an excel document.