A financial institution among the largest 100 institutions was ordering check scanners in batches from their software provider, and in many instances were holding onto scanners that weren’t needed, diminishing the manufacturer’s warranty.
The customer’s software provider would require the customer to purchase new scanners when the customer’s scanners broke, which is one reason why they migrated to UniLink. We drop-ship the needed scanner(s) to the customers, allowing for full utilization of the warranty. When the customer’s scanners break, the customer has the option to buy a refurbished scanner at a lesser cost, or trade in the defective scanner to use towards the purchase of a new scanner, increasing customer satisfaction.
This financial institution enjoys capturing their UniLink purchases and repair history, by having the ability to run integrated Excel reports to review for their monthly meetings. They also enjoy the benefit of only receiving one invoice, versus the dozens they were receiving per month from the previous provider.
If you’d like to speak to this customer to learn more about their partnership and process with UniLink, we would be more than happy to set that up for you!
For more information on why this top 100 financial institution chose UniLink as their hardware and service provider, fill out the form below!
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