UniLink respects our customers' privacy, therefore, bank name and contact information has been withheld. UniLink would be happy to provide the information upon request.
"It is always a pleasure contacting my rep, Enzo, at UniLink. He's always just a phone call away and is able to fulfill my needs for remote deposit capture equipment. Quick shipping, unbeatable prices, and the "personal touch" are the reasons I use UniLink for my equipment needs. Enzo has also been able to process my orders and even offer great suggestions on equipment to better fit my needs. I was using an older model of equipment and unknown to me, a better one was now available. Not only does it make my life easier, but my customers have really appreciated the "upgrade". I also highly recommend the free educational webinars UniLink features. It has made my life easier preparing for upcoming audits with their suggestions!"
C.H. - Merchant Operations Manager, Bank in the Carolinas
"Matt,
I wanted to take some time to say thank you! You always provide such AMAZING customer service. You go the extra mile to not only address my current question or issue but to take the next step to offer suggestions and tools to help us build our business and better service our clients! Having resources such as yourself is what truly allows me to offer my clients the excellent service they have come to expect.
Thank you!" J.B. - Bank in Washington
"Deanna is always accessible, willing to help, quick to address and answer our questions, and most importantly supports our efforts to exceed customer expectations. I like that I can call Deanna and Unilink a partner. With some partners, you feel they don't understand your business, but that's not the case with Deanna and Unilink. They understand our business and the importance of customer service. Their expectations are the same as ours. It's refreshing to have that type of relationship with a service provider." B.H. - Vice President, Community Bank in CA
"Lew,
I really enjoy using the Unilink website to order our consumable supplies. I find it to be much friendlier than the ordering site I was using previously.
The custom order form that the site provides me with allows me the opportunity to order the specific items we need for our organization, eliminating the need for me to have to search each time through items that we do not use. The pictures of the supply item and the description of each are quite helpful. Although right now I order for all the branches with shipment to our main office location, I know you have set-up the site on our behalf to allow us the ability to ship directly to all our locations.
As we continue to order from the site I will also be able to look at a complete history of what we bought, when we bought it, where it shipped and what we paid for it. Today you loaded out to the site a check scanner that we use, allowing us the opportunity to order that on-line also.
I also really like your no minimum order policy which allows me to order only what we need without worrying about meeting any minimums.
Thanks,"
D.S. - Information Systems, Community Bank in Mississippi
"Darren,
I got your card in the mail. Thank you for the gesture. I am glad to be doing business with you, as you make all of this pretty easy to manage.
Thanks for being so very helpful as I encounter new issues. I look forward to working with you in the very near future.
Sincerely,"
Ben - Bank in Missouri
"Enzo,
Thank you for your prompt and courteous service. Prior to contacting you, the company I was dealing with took a week to return my call and said they were unable to make the repairs to our scanner. They said our only option was that we needed to buy a new one.
You returned my call within an hour and provided me with an estimated cost and time frame to get repairs done, rather than buying new. You offered a replacement scanner while you repaired ours. This all took place within a week and you had ours back and fixed.
This not only helped us to not be without a scanner, but also gave us a chance to tryout a refurbished scanner. You have provided the kind of customer service that every company should provide. Through your excellent service you have earned our business and we will gladly tell others.
Thank you,"
Tina - Bank in Florida
"Before UniLink's services, I thought receipt printers were just throw away hardware. Now, I just love the customer service I get with their repair service. I have never had to wait more than 5 days to get my printer repaired and back into service.
Thank you UniLink!"
Valerie - Bank in Wisconsin
"I would love to recognize Deanna for her outstanding service on RDC scanners. There have been countless cases where Deanna has come to the rescue no matter what time of the day it is.
I feel that it is only appropriate that I express my gratitude for the time and attention that Deanna has provided my team and which has in turn been extended to my clients. Her level of service is beyond impressive and very valuable to me. She is always willing to help us no matter how complicated or troublesome the situation tends to be. Deanna has done a remarkable job with follow up and customer relations. Not only is she knowledgeable she is also very friendly and sociable. I appreciate her positive attitude, professionalism and her engagement with our credit union.
I would hope that you would be able to recognize Deanna for her outstanding performance.
Sincerely,"
L.H. - VP of Corporate & Ministry Relations, California Credit Union
"Hi Lou,
Thank you for all the great service you and your company provided for our institution. Whenever I am in a bind I know that I can count on your company to come through for me. Thanks again for all the great customer service."
C.P. - Assistant Vice President, Community Bank in Illinois
"Hi Darren,
I just wanted to take a moment to thank you for the stellar service you always provide. I believe that the best customer service you can offer to anyone is education. An educated customer is the best kind of customer because we all know that education equates to empowerment in the customer service industry. Not only do you educate your customers, you are willing to go above and beyond to ensure the customers' experience is nothing less than excellent. Our mutual customer is still singing your praises!
You'd originally told them the equipment they requested wouldn't be available for two weeks. You can imagine the customer's excitement when two weeks actually turned into the next day. And you were even kind enough to personally deliver the equipment to the customer. I'm so happy that my bank has partnered with UniLink. You being our company representative makes the partnership even better!
Thanks,"
T.E. - Local Bank in New York
"Hi Lou,
Thank you for the phone call. If everyone treated customers like you and your company did, they would find they would be a lot more successful."
G.L.B - AVP/Asst. Manager IS Operations, Community Bank in California
"Hi Lou,
I just wanted to send you a quick email regarding one of your employees, Lew Foster.
I began working with Lew about six months ago while struggling with some ribbon quality issues. Lew was fantastic to work with and a tremendous help while trying to get to the cause of the issue. It's not easy to be the middle man between a frustrated customer and a manufacturer, but I feel he did his best to resolve the situation efficiently and with minimal fuss.
Every time I call or email with an inquiry, I know Lew will get back to me quickly with the information I need. He is fun to chat with, and consistently provides superior customer service; he is surely an asset to your company.
It's very rare that I'm continually impressed by a company's service level, and I thought you would like to know about how Lew has done such an awesome job representing your company when assisting me and my branch.
Thank you for your time, and have a wonderful holiday season!"
Tanya - Bank in the Northwest
"Deanna,
Thanks so much for all your efforts regarding our recent acquisition of signature pads. You provided us with a demo unit for us to evaluate for an extended period and your product knowledge was also helpful.
I greatly appreciate all you have done to aid our decision making process. It is a pleasure to work with you!
Thank you,"
D.W. - Project Manager Information Technology, Credit Union in California
"Enzo,
Thank you for taking the time to review some of the check scanner preventative maintenance procedures with me. I know that I am definitely better equipped to inform all of my remote deposit capture customers on how to do regular cleanings and will be sending information to them in the very near future."
S.E. - Relationship Banking Officer, Community Bank in South Dakota
"Bill,
I really appreciate the excellent customer service you've provided for us. You follow up on the products you ship to us to make sure everything is O.K., and you are quick to respond to questions and other requests. Thanks for your great service!"
J.J. - Regional Bank in Ohio
"Thank you Lou for the prompt service from both you and Vince and also for accommodating our request. We were able to accomplish what we set out to do without skipping a beat in what was already a time sensitive issue. Again your customer service continues to be top notch.
Sincerely,"
K.S. - Electronic Banking Administrator, Community Bank in Central New York State
"Darren,
I wanted to let you know how much we appreciate your great attention to detail and knowledge about the products and services you sell. It is great to know we have a trusted vendor in our corner that we can have our clients call and in confidence know they are going to be treated with prompt service.
Our client was so pleased with the advice you gave us in upgrading his scanner instead of purchasing a new scanner. It was a huge cost savings to both the bank and the client. We are looking forward to working with you on more projects in the future.
Thanks again for all your help."
L.M. - Business Deposit Services, Bank in Minnesota
"Hi Deanna,
Just received your card. That was very thoughtful of you. I should be the one sending you a card thanking you for the great customer service that I have received from you.
Regards,"
A.D. - AVP/Financial Analyst, Community Bank in California
"Enzo,
It was great to see you at the User Group meeting as a participating vendor.
I want to thank you for the suggestion to try your refurbished printers. We find the quality of the product is high, therefore by purchasing the refurbished our savings have exceeded $4,000.00
We've also started using the UniLink Repair Service and find the on-line portal to be very convenient.
Regards,"
R.S. - Bank in Virginia
"Lou,
I recently contacted you because we discovered we had accidentally paid a manufacturer for maintenance on scanners we had already traded into you. At that time you agreed to contact the manufacturer for us to discontinue maintenance but inadvertently forgot. You called to tell me that you would refund our money to us. Your efforts to get a refund from the manufacturer unfortunately did not materialize but you kept your word anyway and sent us the $4,600.00.
We will continue to use you and your company for our equipment purchases and we look forward to working with you in the future."
M.T. - Assistant Vice President/Systems Analyst, Community Bank in Illinois
"Bill,
We couldn't be happier with the high-quality refurbished scanners you're providing for our remote deposit merchant capture program. You've saved us a significant amount of money without sacrificing quality.
Also, I appreciate the outstanding customer service you've provided. You're easy to reach by phone, you return messages promptly, and keep me up-to-date about my order status. All-in-all, working with UniLink has been an extremely positive experience."
Jan - Bank in Nashville
"Lou,
I just want to take a minute to thank you again for your participation in our Bank's Sales Leadership Conference. Your participation and passion for our organization was wonderful and attributed to our success. Plus, I think you will agree that we all had a lot of fun!
Thank you for your sponsorship, your partnership, and our continued relationship. You are an important part of what makes us successful."
D.C. - Manager Retail Servicing, Community Bank in Ohio
"Hi Deanna,
Thank you for your help with our order for scanners. I certainly appreciate your quick response to the fact that you shipped this out today. It is a pleasure to do business with people such as yourself who "understand" customer service.
Thanks again!!!"
J.S. - Financial Institution in Massachusetts
"Dear Lou,
We spoke last week and I needed ten empty pre-fabricated boxes shipped to me for use in our remote deposit program. You shipped them to me right away and I noticed you did not charge me for them.
Lou, that is great customer service and another reason why we use your company for our remote deposit program."
C.M. - Information System Specialist, Community Bank in Indiana
"Enzo,
Thank you so much for taking care of me and my Demo Scanner. I received the cover today and it fits perfectly! The helpfulness and generosity of UniLink and you are greatly appreciated. I will be in touch with you when I need scanners and supplies.
Thank you again for your awesome customer service!
Respectfully,"
S.R. - Electronic Banking Specialist, Bank in North Dakota
"Lou,
I received your message. Thanks for checking up, everything is great. We have received our scanners and joggers during the week as we were told we would. The service we have received has been excellent to this point we appreciate your timeliness and professional manor in handling our requests.
Thanks again,"
Scott - Bank in Kentucky
"Darren is a gentleman to work with, very attentive and excellent customer service skills. He has a good understanding of products needed and if he is not sure of what you are looking for he is quick to research and respond."
P.S. - VP/Chief Information Officer, Bank in New Jersey
"Enzo,
It's a pleasure working with you and UniLink for our scanner repairs. Your service has allowed our bank to save money by protecting our initial investment instead of the alternative of purchasing new. I enjoy the fact that I can log into your website and place a repair request online anytime at my own convenience."
Jeremy - Bank in Louisiana
"I truly appreciate the fact that you are able to offer such good service to our sites and that I know everyone is in good hands with you!"
E.D. - Property Management Company headquartered in Massachusetts
"Lou,
Your attention to customer service is first rate. I'm sure we are small potatoes in the grand scheme of all your customers, however, I sure appreciate not feeling or being treated any less than one of your largest customers.
Thanks,"
A.I. - Bank in Wisconsin
"Enzo,
I would like to personally thank you and your company for the outstanding support. UniLink has exceeded all of my expectations.
Today we received a clean and shiny refurbished machine. Right out of the box it worked perfectly - no problems, no issues - just good old fashioned results. The machine was packed with care and we could not be happier. The process for ordering and your trust in invoicing makes your company the best experience I've had with ANY vendor in will over 3 years.
We will be sending the broken device to your company for repairs and I would be glad to be a reference if your are ever in need.
Thanks again, this was a great and surprising experience."
Jeff - National Director of Information Technology
"It is always a pleasure contacting my rep, Enzo, at UniLink. He's always just a phone call away and is able to fulfill my needs for remote deposit capture equipment. Quick shipping, unbeatable prices, and the "personal touch" are the reasons I use UniLink for my equipment needs. Enzo has also been able to process my orders and even offer great suggestions on equipment to better fit my needs. I was using an older model of equipment and unknown to me, a better one was now available. Not only does it make my life easier, but my customers have really appreciated the "upgrade". I also highly recommend the free educational webinars UniLink features. It has made my life easier preparing for upcoming audits with their suggestions!"
"Matt,
"Deanna is always accessible, willing to help, quick to address and answer our questions, and most importantly supports our efforts to exceed customer expectations. I like that I can call Deanna and Unilink a partner. With some partners, you feel they don't understand your business, but that's not the case with Deanna and Unilink. They understand our business and the importance of customer service. Their expectations are the same as ours. It's refreshing to have that type of relationship with a service provider." B.H. - Vice President, Community Bank in CA.png)
"Lew,
"Darren,
"Hi Lou,
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"Bill,
